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CUSTOMER SUCCESS SPECIALIST (ZYRO.COM)
CUSTOMER SUCCESS SPECIALIST (ZYRO.COM)
CUSTOMER SUCCESS SPECIALIST (ZYRO.COM)
HOSTINGER, UAB
CUSTOMER SUCCESS SPECIALIST (ZYRO.COM)
CUSTOMER SUCCESS SPECIALIST (ZYRO.COM)

CUSTOMER SUCCESS SPECIALIST (ZYRO.COM)HOSTINGER, UAB

Description

Zyro is powered by AI technology and driven by its users. It’s a no-code online success builder with a suite of cutting-edge marketing and business tools, capable of getting anyone, anywhere, online in under 1 hour.

We’re a team of passionate professionals from around the world. We inspire, educate, and support each other to be the best we can be for ourselves, for Zyro, and for our customers.

Choosing five or four days a week with a flexible schedule, the CS team is also offered an extra shift for self-development: additional work with Customers for practice or taking up responsibilities to help out other teams in Zyro. Interest in IT and tech-savviness, a proactive and diligent approach is what it takes for anyone to become an exceptional IT specialist.

What will you do:

Communicate with Customers via live chat and answer their queries;
Understand Customer’s needs and suggest best relative services;
Working closely with the product team by delivering feedback from clients;
Share experience and constructive feedback to improve your leadership skills.

Challenges:

Challenging IT know-how based training program;
Fast changing, dynamic environment;
Over-communication;
Highest standards - strong and smart team (always asking why?);
Radical Candor. We share our (humble) opinions directly, rather than talking badly about people behind their backs.

The People:

We have Hikers, Photographers, Musicians, BMX Bikers, Fashionistas, Gliders, Visual Artists, SnowBoarders, Campers, Readers, Gamers, Coders, Travelers, Runners, Rock Climbers, Horse Riders, KiteSurfers, Self-Developers, Dancers, Painters, Beauticians, Brewers, Gardeners, Dogs Whisperers, Meditation Experts, Family Lovers, Philosophers, Romantics, Board Gamers, Coffee Drinkers, and every other variety of people. Someone here is just waiting to be your friend!

Benefits:

Flexibility: remote-first, but also two modern offices in Kaunas and Vilnius. Work-life balance is important for us;
Dedicated days for learning and focusing on what's important;
Unlimited learning resources. We provide access to the world’s best conferences, amazing training courses, reference books, team building activities, and workshops;
Free plans for you and your relatives to use our amazing products;
Remote working space environment - we will provide you all necessary assets.

Career:

Values-based evaluation and feedback;
Personal & career development discussions whenever you want;
Freedom to do different things out of your field of work;
Autonomy.

Culture:

Transparency and trust;
Open, inspiring colleagues;
Flat structure, open communication & growth leadership;
OKR goal-setting framework;
Speed & MVP;
We’re not afraid to make bold bets and learn from them;
Hands-on attitude.

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