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Description
Join our team as an IT Performance Analyst!
Our culture is built based on our core belief that we are changing lives through banking – Luminor is here to empower people to make smart financial decisions. Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion.
Luminor is offering employment for people displaced by the invasion of Ukraine. We are a dynamic, Pan-Baltic bank with a diverse team and have a number of great professional opportunities available both in business and support functions.
Performance analyst is primarily responsible for assisting the evaluation of the IT supplier performance and providing insights around cost saving opportunities for Service Integration and Management department. The role also covers assistance in monitoring and management of incident, problem, change, and other IT related processes.
Responsibilities:
- Reviewing and measuring all performance against agreed metrics and identifying flaws
- Highlighting the areas of enhancement to Service Integration and Management department
- Combine data from multiple sources to respond to high-level IT Operations related questions
- Proactively suggesting areas for further analysis to generate ideas for improvements
- Resolve issues escalated by the Service Integration and Management department (satisfaction issues/escalations) using the resources, tools and systems available
- Participate in incident, problem and change management process and reviews where required
- Remain well versed in policies, procedures, standards and documentation associated with these, especially developing ITSM knowledge to the appropriate level
Skills and experience:
- Basic to good knowledge of the Bank products, processes and IT systems
- Customer service skills as well as vendor management skills
- Basic IT process management understanding
- Bachelor's degree in IT or Technology
- Excellent English: equivalent to a skilled native, complete fluency in communication
Why Luminor? What we can offer you:
- Dynamic and international working environment that is filled with interesting challenges and unique opportunities, as we build a bank together
- Varied opportunities to support your professional and personal development and growth
- A competitive benefits package in addition to your salary
- An additional benefits package for employees after 1 year in the company, which includes additional days of vacation
- A salary range for this position at 2100-3150 EUR (Gross), which is to be determined depending on the level of experience and competencies of the selected candidate
Application deadline is 17th of June
Место работы
- Vilnius, Vilniaus apskritis, Литва
- Возможность удалённой работы
Konstitucijos pr. 21a, 09306, Vilnius
Тип работы
- Полный рабочий день
Ilze Kaimina
The Baltics are a special land, where people share common values, are connected by similar drive and vision. People like this deserve their own bank that is like the Baltics themselves – dynamic, agile, and forward-looking. Independent, but stronger for being together. It is our privilege to be that bank!
We want to make a difference and have a voice in society, to shape the economic environment with the future in mind, and to contribute to our home region. We know the local people and businesses and we want to be the preferred partner in financial matters for our customers. We will do that by being accessible, fast and predictable.
Being pan-Baltic gives us the size and the strength to make a real difference, while still being a local bank. Although we have Nordic roots, we were born here, and we make our decisions here. We combine global knowledge with local expertise.
Luminor is the third-largest provider of financial services in the Baltics, with some 870 000 clients and 2 300 employees. In the Baltic region, it has a market share of 14.9% in deposits and 16.9% in lending as at the end of March 2021. Luminor has total shareholders’ equity of 1.7 billion EUR and a CET1 ratio of 23.4%.
Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.