Customer Support Manager

WE are looking for a passionate result-driven Customer Retention Manager to contribute to our sales result.

YOU will be working with the 3rd largest premium aircraft parts marketplace.

You may face challenges that will crave strategic thinking, trigger your creativity and foster patience but if you are driven by “Rome wasn’t built in a day” approach we are looking for you!

What will your responsibilities be?

• Taking care of after sales process
• Administrating clients contact base (company information)
• Conducting online presentations / trainings to existing clients
• Taking care of clients stock listing in Marketplace
• Providing technical assistance to our clients
• KYC compliance 
• Being first point of contact in live chat

Must have:

• Ability and confidence to communicate with English speaking customers (knowing other languages is a huge plus)
• Critical thinking and problem solving skills;
• Relationship-building skills, ability to connect with customers and teammates

We offer:

• Opportunity to work with innovative IT solutions in the aviation industry
• A rewarding and fun work environment in an interdisciplinary team of professionals 
• Health Insurance package in compliance with our company policy 
• Office gym
• Children's room where you can leave your kids to play with supervision
• Brand new office