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Associate Specialist in Service Delivery
Associate Specialist in Service Delivery
Associate Specialist in Service Delivery
Danske Bank Lithuania
Associate Specialist in Service Delivery
Associate Specialist in Service Delivery

Associate Specialist in Service DeliveryDanske Bank Lithuania

Area

Looking for an opportunity to grow your operational experience even further? Or maybe you always wanted to see what pricing looks like behind the curtains?

We offer the possibility to join one of our amazing teams in the Everyday Banking Corporate function. As a member of the Fees & Pricing team, you will be responsible for investigating and creating fees for daily banking products (Nordic and other markets). If to put it in non-corporate language, we need to make sure that business customers/companies pay the correct prices for products and get relevant discounts.

The team plays a huge role in supporting corporate customers, tries to deliver high-quality services for our customers, and grows expertise in the financial sector.

You will:

  • Complete daily operational tasks combined with investigations of products in a timely manner
  • Analyse customer services, advise on the best approach, and aim to provide the best result
  • Give feedback and improve the process, find areas for improvement (automation and Lean, others)
  • Collaborate with other departments within Danske Bank Group
  • Take part in various projects and initiatives
  • Work as a team to support each other achieve good results and celebrate our success

About you:

  • Work experience in an operational role is a plus
  • Thoroughness, high level of accuracy, and attention to details
  • Good time management skills
  • Good communication and collaboration skills
  • Lean-minded or previous experience working with Lean/ Agile or process improvements (not mandatory)
  • Ability to prioritize tasks and adapt to changes with the ability to cope with peak periods (occasionally)
  • Higher education (Economics, Finance, or similar would be an advantage)
  • Upper-intermediate skills in written and spoken English

We offer

Monthly salary range from 1280 EUR to 1920 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

  • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
  • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
  • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
  • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
  • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
  • Additional days of vacation
  • Canteen services and free fruits
  • Health insurance from the first day of employment
  • Free parking & charging ports - cars, bicycles, e-scooters

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