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Can you inspire your team to achieve their goals in high-quality case handling to ensure customer satisfaction? We are offering an innovative setting where you will face exciting opportunities working with diverse tasks every day.
As a Senior Team Leader, you will have the direct responsibility of supervising a team of around 16 professionals in the Payments operations area (Payments Investigations team). Your ongoing focus would be on customer service and process improvement.
The Payment Investigations team is responsible for solving payment-related issues for corporate and private customers located in all Danske Bank branches. Team members take action to recall or amend payments if requested, and support our clients with various Terms and Conditions queries.
We expect you to lead an effective team while also encouraging your team members to take responsibility and create value in partnership with the internal customers.
While being responsible for business targets, you would also have an equally important responsibility for ensuring the team’s high job satisfaction and continuous development.
You will:
- Daily leadership responsibility – ability to motivate, develop and coach the team to ensure a culture of effective employee engagement, continuous improvement and high customer focus
- Coordinating and distributing team workload
- Ensuring professional and effective processing of administrative/back-office tasks
- Support team to understand, optimize and improve processes with a focus on efficiency
- Ensuring compliance with the Group`s business procedures and market regulations
- Working according to LEAN principles and delivering on continuous improvement initiatives
About you:
- 2-5 years previous leadership experience ( banking or finance-related sector or operations)
- Stakeholders management, time planning and organizational skills
- Proper decision-making in a fast-changing environment, ability to adapt to changes
- Customer-centric approach and motivation to deliver high-quality service
- Knowledge in payments/accounting, SWIFT
- Advanced English language skills
We offer
Monthly salary range from 2920 EUR to 4380 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities;
- Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms;
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience;
- Additional paid days off: 2 to recharge, 2 sick days, 1 for volunteering, for round birthdays, for seniority in Danske Bank, up to 5 days to prepare and hold exams in higher education institutions;
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution after 3 months of working;
- Additional days of vacation
- Canteen services and free fruits
- Health insurance from the first day of employment
- Free parking & charging ports - cars, bicycles, e-scooters
Место работы
- Vilnius, Vilniaus apskritis, Литва
Тип работы
- Полный рабочий день
Языки
- Английский
- Литовский
Senior Team Lead for Payment Investigations team
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.