Specialist, Product Operations

Specialist, Product Operations – Vilnius, Lithuania

Are you passionate about providing excellent customer support? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Specialist, Product Operations.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the Customer

The position executes on accurate, valid and timely settlement, exception payments handling, fraudulent activity monitoring. Various Customers', Agents' or other financial institutions' requests handling will be your daily duty. Responsibilities will include analyzing and researching root causes of different operational inquiries. Position provides leadership and direction in resolving combined issues. As well you will need to understand and follow Company policies that apply to accounting, compliance and risk management processes

Here are some skills, attributes, and qualifications you will have:

• a strong customer-oriented approach

• analytical and problem-solving mindset with keen attention to details

• positive attitude, effective prioritization of tasks and timely cooperation with business partners

• ability to handle a high volume of information (workload) and time management skills

• experience of working successfully as part of a team

• flexibility (working time)

• computer literacy and fluency in English
   

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

At Western Union, we are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicant, including those with disabilities, during the recruitment process, in accordance with applicable laws.