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Senior Voice Services Engineer – Vilnius, Lithuania
Do you know how to identify, evaluate, and enhance existing network technologies? How about working for a global fintech company in the advanced team and being an expert on products that make a difference? Join Western Union as a Senior Voice Services Engineer.
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
Better requires process discipline and simplification
You must have the experience to plan, design, document, and engineer Genesys solutions for projects. Also, you will identify and evaluate new technology for updating equipment, adding capabilities, and enhancing existing systems. You will recommend optimal enterprise communications systems solutions to meet business needs. You will perform on-call support and work with Genesys tickets.
To perform this role, you need 8+ years of experience in designing or administrating, and routing call center environments with demonstrated in-depth Genesys mastery.
You must have 3+ years of experience in SIP trunking with carriers and between voice applications.
You will have experience in Genesys reporting experience, Informart, GCXI, or Interactive Insights and Pulse.
You will have Genesys Engage Cloud Subject Matter Expert experience.
You'll have extensive knowledge of call center environments and routing with specific knowledge and experience with Genesys call center applications and routing.
Extensive knowledge of call center environments and routing with specific knowledge and experience with Genesys call center applications and routing, Avaya ACD routing experience is a plus.
You will have experience with global voice/ call center platform design and administration.
Oracle or Avaya SBC design and configuration is a plus.
Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
The monthly gross base salary range is 3232 – 5497 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.
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