Essential Duties and Responsibilities:

• Handle client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat
• Understand our client needs, expectations and assist in order to achieve resolution
• Provide excellent customer service by making sure that our clients don’t have outstanding issues

Requirements:

• Proficient written/spoken English and Spanish is a must
• Ability to work evening and night shifts
• Basic IT and Networking knowledge
• Help desk experience OR Customer Service experience (either face to face or in a support centre) is highly preferred
• College degree in Computer Science / IT related field or Networking is a plus

Why Revel?

• We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
• We love what we do: amazing colleagues and friendly team vibe
• We care about technology and quality: our tech initiatives are bottom-up
• We care about you: remote work, employee health insurance, accident insurance, referral bonus
• We take your career seriously: 40% of our employees changed roles in 2021
• We invest in you: internal training programmes and free Udemy license for training online
• We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to Bahamas, would you like to join?
• We share our success: available Profit Sharing Plan for employees (based on eligibility)
• We have fun: office happy hours, board game nights and company outings
• Taxi for employees starting or ending shifts within night hours