Resource Planner, Workforce

Resource Planner, Workforce – Vilnius, Lithuania

Do you enjoy planning for the future, ensuring that available resources are fit for purpose? Would you like to utilize your skills to help us optimize our workforce management function? Join Western Union as a Resource Planner.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

As a Resource planner, you will be part of the Global Workforce Management team that is responsible for operational workload forecasting, staffing capacity planning and effective scheduling balancing between business needs, labor law and WU employee's satisfaction. You will also focus on delivering a great customer experience and ensuring long-term company success in achieving organizational goals.

For such a pivotal role, we need you to have experience within a Workforce Scheduling/Forecasting environment or equivalent experience with data analysis or planning. We expect you to be proficient with MS Office tools, especially MS Excel. You demonstrate strong problem-solving skills and high attention to detail. You can establish and maintain effective relationships and partnerships with key stakeholders bringing strong interpersonal and communication skills to the table. Fluency in English is a must. If you have experience with Genesys, or other Workforce management tools that would be treated as an advantage.

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary is from 1753 – 2582 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident, and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

#LI-KK1