Technical Writer

Technical Writer – Vilnius, Lithuania

Do you know how to write a good "how-to" document? Have you ever contributed to the knowledge base or helped your team to collect, maintain and update work-related knowledge? Would you agree that a good knowledge base is key for providing great customer support? Join Western Union as a Technical Writer

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

In this role, you will be part of the Western Union Enterprise Technology Operations Center Team (ETOC), which provides monitoring, 1st, and 2nd level application support, and Major Incident management services to the organization.

Your responsibilities will be:

• Maintaining and developing the ETOC knowledge base

• Creating and updating knowledge articles, process documents, how-to's, training documentation

• Overseeing knowledge management processes in the ETOC team

• Collaborating with team SMEs and other teams to address any knowledge or documentation needs of the ETOC team

To succeed in this role, you would need:

• Excellent written communication skills

• Advanced English skill

• At least 2 years of experience in technical, operational, or customer service role

• Experience in contributing to or managing a knowledge base

• Experience in the writing process or technical documents

• Ability to work independently and organize the work of other contributors

• Research and exploration skills

• IT degree or experience would be an advantage

Join us, and let's connect the world

It's an exciting time at Western Union. We're growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We're unleashing our potential. If you're ready to do the same, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

The monthly gross base salary range is 1524 – 2398 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident, and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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