IT Operations Center Specialist

IT Operations Center Specialist – Vilnius, Lithuania
Are you a problem solver? Do you like helping others to solve technical issues? Would you like to do it on a global scale, together with various IT teams from all around the world? What about proactively monitoring systems and infrastructure and preventing issues before they occur? Join western union as an IT Operations Center Specialist.

Motivated by our values purpose driven, globally minded, and trustworthy & respectful
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification
Join the dynamic and fast-paced Western Union Enterprise Technology Operations Center Team (ETOC) and become a key player in ensuring the smooth running of Western Union's global operations. As a member of the ETOC team, you'll have the opportunity to troubleshoot and support Western Union applications used by partners across the globe, testing production changes, coordinating with other support teams, and working with cutting-edge tools and teams. This is your chance to make a real impact and develop your skills while supporting a vital part of Western Union's business.

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Here are some skills, attributes, and qualifications you will have: 

• Fluency in the English language both written and spoken.

• Problem-solving and strong attention to detail

• Comfortable working in a fast-paced, highly structured, deadline-driven environment

• Excellent communication skills with a focus on providing customer service.

• Technical background and competence in IT call center environment would be an asset.

Join us, and let’s connect the world 
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary is from 1335 - 1700 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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