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Operations Officer in Customer Care Delivery FI and NO team (temporary contract)
Danske Bank Lithuania
Operations Officer in Customer Care Delivery FI and NO team (temporary contract)
Danske Bank Lithuania
Operations Officer in Customer Care Delivery FI and NO team (temporary contract)
Danske Bank Lithuania

Operations Officer in Customer Care Delivery FI and NO team (temporary contract)

Danske Bank Lithuania

Area

Do you know what happens when a big company becomes a customer of the bank? Do you know how E-banking works from the companys perspective? Join us and find these and other answers!

You will have an exciting opportunity to be a part of a team of 15 people that provide services in Everyday Banking Corporate such as accounts opening/closure procedures, implementing customer packages and ensuring smooth District (e-banking) features set-up for the Finish and Norway market.

We are looking for a colleague who would be focused on efficiency, team goals, seek to provide high-quality services to our Corporate customers, and be engaged in Lean culture.

Please note that this is a temporary contract. Expected end date would be end of February 2026.

Depending on your experience and knowledge, we may offer you a different seniority for the role.

The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

This role does not include a relocation allowance for candidates who are not based in Lithuania.

You will:

  • Ensure delivery of Everyday Banking Corporate day-to-day services for Finish & Norway business and VIP customers
  • Solve issues and daily ad-hoc requests to ensure the best possible customer experience
  • Have close collaboration with Finish & Norway advisers teams, stakeholders and optimize solutions for our customers
  • Ensure the best quality of processes and constantly look for the solutions to improve or automate them (Robotics, Lean, etc.)
  • Be part of various initiatives and projects

About you:

  • At least 1 year of experience in an operational or administrative role would be a beneficial asset
  • Critical mindset, detail orientation
  • Focus on high quality and accuracy
  • Team player and goal-oriented
  • High collaboration and communications skills
  • Proactive learner and process challenger
  • Upper-Intermediate English skills, both written and spoken

We offer

Monthly salary range from 1440 EUR to 2160 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

  • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
  • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
  • Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
  • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
  • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
  • Additional days of vacation
  • Health insurance
  • Free parking & charging ports - cars, bicycles, e-scooters
  • Canteen services and free fruits
Mėnesinis bruto atlyginimasBruto/mėn.  € 1440 - 2160

Vietovė

    Vilnius, Vilniaus apskritis, Lietuva

Laikas

  • Visa darbo diena

Kalbos

  •  Anglų
  •  Lietuvių
Kontaktinis asmuo
Operations Officer in Customer Care Delivery FI and NO team (temporary contract)
In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group.

Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.

Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.

We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.

We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.

Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.



Įmonės tinklalapishttps://job.danskebank.lt/

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