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Are you ready to shape the future of customer communication in a dynamic IT landscape? Join us at Danica IT as a Senior Business Functional Specialist – Business Analyst in our newly established Customer Communication Management (CCM) squad, part of the Shared Capabilities cluster.
We are on an exciting journey of IT transformation, driving innovation by building and managing modern, enterprise-wide print and communication solutions with a focus on output management. This role is your chance to develop scalable, efficient, and user-friendly solutions that empower teams and enhance customer experiences.
As a Senior Business Functional Specialist, youll be a key person in shaping and optimizing our IT platforms to support our strategy. Working at the intersection of business and IT, youll help define and implement innovative communication solutions from the ground up.
We value a team player with strong interpersonal skills who thrives in a collaborative environment. You should be flexible and comfortable working with ambiguity. Being receptive to feedback, with a strong desire to learn and grow, is important. Curiosity and eagerness to explore new business opportunities and solutions are highly valued. You should be analytical and detail-oriented, with a drive to improve current processes and solutions. Passion for understanding customer needs and market insights and applying that knowledge to products and solutions is essential. You should be bold enough to challenge the status quo and inspire change.
You will:
- Identify opportunities and guide strategic initiatives in collaboration with business areas to address customer needs
- Translate requirements into user stories, blend technical expertise with domain knowledge to create impactful results
- Drive backlog prioritization, sprint planning, and agile ceremonies to enhance efficiency and support our agile transition (together with the Product Owner)
- Analyze and improve communication processes while delivering high-quality solutions in collaboration with other experts
- Operate in an IT environment, engaging stakeholders (Marketing, Legal) and Business to ensure compliant, efficient solutions
- Support continuous improvement and contribute to the squads mission to deliver enterprise-wide print and communication innovations
About you:
Were seeking a proactive and adaptable individual with a curious mindset and a collaborative spirit. You excel in dynamic settings and are motivated to drive innovation and change.
- Expertise in business analysis methodologies and techniques, with proven practical application
- Hands-on experience with quality assurance, including system testing, regression testing, and UAT
- Strong problem-solving and business casing capabilities
- Solid understanding of digitalisation, innovation methods, and IT systems (e.g., architecture, platforms)
- Experience with agile development practices (Scrum, user story writing, etc.)
- Proficiency in facilitation, presentation, and stakeholder management techniques
- Strong focus on customer-centric business/IT development
- Analytical and detail-oriented, with a drive to improve current processes and solutions.
- Advanced English proficiency is required
- Experience with CCM platforms and data modelling would be an advantage
We offer
Monthly salary range from 3600 EUR to 5400 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Health insurance
- Free parking & charging ports - cars, bicycles, e-scooters
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Kalbos
- Anglų
- Lietuvių
Senior Business Analyst in Danica IT
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.