Our client is looking for a proactive IT Operations Coordinator to join a lean, dynamic IT team within a growing team, operating across Lithuania, Latvia, and Estonia. You will be the internal go-to person for keeping infrastructure running smoothly - coordinating vendors, resolving day-to-day issues, and ensuring all systems stay operational.

What you will do:

– Oversee network and infrastructure operations across the group - monitoring vendor performance and ensuring service continuity.

– Act as the primary internal point of contact for IT incidents: log, triage, test, and route issues to the appropriate external partner.

– Manage software licence renewals, access rights, and configuration tasks (BC updates, web cookies, VPN changes).

– Coordinate cybersecurity matters with the dedicated security partner.

– Prepare IT infrastructure for new initiatives - e.g. onboarding a new fund or entity.

– Run vendor comparisons and organise tender processes when services need to be reviewed or replaced.

– Handle ticketing system administration.

– Prepare periodic IT reports (e.g. regulatory submissions) and liaise with finance and compliance teams.